FAQs

Frequently asked questions Sun & Moon Aparthotel

About the accommodation

We are a one-star establishment consisting of 9 fully equipped private apartments. It is the ideal option for travelers looking for the independence of a home with the convenience of a hotel for short and medium stays.

Sun & Moon Aparthotel offers equipped apartments in El Prat de Llobregat for patients who do not require medical assistance, family members, and companions who need to stay near the Bellvitge University Hospital, the Duran i Reynals Hospital – Institut Català d’Oncologia, and other hospital centers in the Barcelona area.
Yes, each unit is for the exclusive use of the guest and has its own private bathroom and fully equipped kitchen. Internal living areas are not shared with other guests.
There is no problem. Access is autonomous through a PIN code that we will send you before your arrival, once all the check-in requirements are completed.
You will receive the codes once you have fully paid for the stay and the deposit, and all guests have completed the online check-in.
We do not have a physical reception, but our telephone customer service is available 24 hours a day to help you with any issue.
The maximum occupancy is four people. The apartments have a double bed and a sofa bed.
We have an apartment adapted and equipped for people with reduced mobility. Your reservation is subject to availability.
Yes, the establishment has an elevator.
Call us directly. We will check the incident and, if necessary, we will provide you with a new access code.
You can contact us 24 hours a day on the phone +34 930 368 796.

Check-in / Check-out

Official check-in is from 3:00 PM and check-out must be completed before 11:00 AM. Requests for special times are subject to availability and cannot be guaranteed in advance.
Yes, you can request it in advance. This service has a small additional cost and is subject to availability.
We currently do not have a luggage storage service, although we hope to be able to offer it soon.

Payments and conditions

Payment must be made at 100% before arrival at the establishment. It is essential to have completed the online check-in for all occupants so that we can generate your apartment access code.

Yes, a deposit of €100 per apartment will be requested as a security bond. This amount is fully refunded after check-out, once it has been verified that no damage has been caused to the facilities.

Of course. We issue invoices for both companies and individuals. If you need your company details to appear on the invoice, please provide us with the tax ID and company name when making the payment.
The tourist tax must be paid in advance, before completing the check-in process and receiving the access codes.

Once the checkout has been completed and the apartment has been verified to be in good condition, we will proceed to refund the deposit within a maximum period of 48 hours.

Equipment and cleaning

Each 50 m² apartment includes a fully equipped kitchen, private bathroom, bed linen, towels, tumble dryer, safe, iron, ironing board, kitchen utensils, WiFi, washing machine and air conditioning.

For short stays, cleaning is included upon the guest’s departure. For long stays, you can request additional cleaning during your visit for a small extra charge.
We do not offer daily cleaning. For long stays, you may request an additional cleaning at a reduced cost.

The change of towels and bed linens is not included during the stay, but you can request it as an additional service.

Yes. The additional cleaning service has a cost of €30 per cleaning.

Yes, you will find an initial provision upon your arrival. Subsequent replenishments are not included and will need to be purchased by the guest.

We do not have a clothesline. The apartment has a machine that includes the functions of a washer and dryer.

The kitchen includes glasses, cups, plates, cutlery, knives, frying pan, pot, and cutting board, in addition to other basic utensils.

The apartment has a kettle and an oven with a microwave function. It does not have a coffee maker or toaster.

We currently do not have cribs available.

Location and transport

We are located at Carrer Coronel San Feliu, 22, in El Prat de Llobregat. We are strategically located just 1.5 km from Barcelona Airport and very close to Fira.

Yes, we have private parking available upon request at a cost of €30 per day. It is necessary to request your space by email before your arrival to guarantee availability.

You can check all the directions and transportation options on our location page: https://www.sunmoonaparthotel.com/localizacion/

To go to Barcelona:

By bus:
  • Walk approximately three minutes to the Escola Bernat Metge stop.
  • Take bus 65 towards Plaça Espanya.
  • You will arrive directly at Plaça Espanya without needing to change buses.
  • Approximate duration: between 30 and 40 minutes.

By metro:
  • Walk between four and five minutes to the Cèntric station.
  • Take the L9 Sud line towards Zona Universitària.
  • To go to the center, you can get off at Torrassa and connect with the L1 towards Plaça Espanya, Universitat or Catalunya.
  • You can also get off at Collblanc and connect with the L5 towards Sants, Diagonal or Sagrada Família.
  • Approximate duration to Plaça Catalunya: between 35 and 45 minutes.

By train:
  • The El Prat de Llobregat station is about a 15 minute walk away. From there, trains leave for Barcelona-Sants, Passeig de Gràcia and Estació de França.
  • Approximate duration to the center, including the walk: between 25 and 35 minutes.

To go to Fira Barcelona Gran Via:
  • Walk to the Cèntric metro station.
  • Take the L9 Sud line and get off at Fira or Europa | Fira.
  • Approximate duration: 20 minutes.
  • By taxi or car, the journey takes approximately between 10 and 15 minutes, depending on traffic.
The parking is indicated only for small cars. Before reserving it, please provide the make and model of the vehicle to check if it can fit.
Yes, you can request it after making the reservation. All spots are subject to availability, so we recommend booking in advance.

Yes. Sun & Moon Aparthotel is located in El Prat de Llobregat, near the Bellvitge University Hospital, in L’Hospitalet de Llobregat. Our apartments are a practical option for family members, companions, and people who need accommodation during consultations, tests, or medical treatments. Transportation can be done by car, taxi, or public transport.

Sun & Moon Aparthotel offers accommodation close to several prominent hospitals in the Barcelona area:

  • Bellvitge University Hospital.
  • Catalan Institute of Oncology – Duran i Reynals Hospital.
  • Sant Joan de Déu Barcelona Hospital.
  • General Hospital of L’Hospitalet.
  • Pediatric Cancer Center Barcelona.

The duration of the journey depends on the hospital, the mode of transportation, and traffic.

Yes. The apartments offer privacy, tranquility, and independence, making them especially convenient for relatives and companions of patients admitted to nearby hospitals. Each apartment has a separate bedroom, living room, private bathroom, equipped kitchen, washing machine, dryer, and WiFi.

Rules and services

No. Only guests registered during online check-in may access the apartment.
No. To ensure the rest of all guests, parties and excessive noise are not permitted.
No. Pets are not allowed at the establishment to ensure a comfortable and allergy-free environment for all guests.
No. It is strictly forbidden to smoke inside the apartments. Non-compliance with this rule will result in a penalty of €200.
No, we currently do not have a gym or spa.

Medium and long stays

Yes. We offer reduced rates for stays of several days or weeks. To be able to offer you a personalised proposal tailored to your needs, please send us an email to info@sunmoonaparthotel.com or call us directly on 930368796.

Corporate

Yes. We offer special conditions for companies and business travellers, especially due to our proximity to Fira de Barcelona, the airport and the ZAL.
Yes. Booking directly on our official website always offers better conditions: best price guaranteed, loyalty club points, and welcome details such as wine or chocolates.