Privacy Policy
Sun & Moon Aparthotel
LEGAL NOTICE AND CONTRACTING CONDITIONS
- Identifying data
In compliance with the provisions of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), it is reported that the owner of this website and responsible for the hosting services is:
Company name: DHANIMUL 2014, S.L. Trade name: Sun & Moon Aparthotel Tax ID: B66182858
Address: C/ Quinanta nº 8, 08002 (Barcelona), Spain Email: info@sunmoonaparthotel.com Phone: +34 930 368 796 Tourist License: HB-005111-63
- Object and contracting of services
Sun & Moon Aparthotel offers tourist accommodation services through its website.
Making a reservation through the website implies acceptance of these contracting conditions, as well as the specific conditions of the selected rate during the booking process.
Before confirming the reservation, the customer may check the total price, stay dates, type of accommodation booked, and applicable payment and cancellation conditions.
- Prices and payment method
The applicable prices will be those indicated during the booking process.
Before finalizing the contract, the customer will be shown the amount corresponding to the accommodation and, when applicable, taxes, fees, and other applicable charges.
Payment can be made through the payment methods enabled on the website.
Payments by credit card may be managed through authorized payment service providers, including MONEI, applying the corresponding security measures for transaction processing.
- Cancellation of reservations, modifications, and refunds
The cancellation and refund conditions will depend on the rate selected by the customer at the time of booking.
Non-refundable rate
When the customer purchases a rate identified as “Non-refundable”, the establishment may charge the amount corresponding to the reservation according to the conditions indicated during the contracting process.
In case of cancellation, modification, or no-show by the customer, the amount paid will not be refunded, unless applicable law states otherwise.
The non-refundable rate condition will be informed to the customer before confirming the reservation.
Refundable rates
For rates that allow cancellation, the deadlines and conditions expressly indicated during the booking process will apply.
When the cancellation is made within the allowed period and a refund of any amount paid is due, Sun & Moon Aparthotel will proceed with the refund using, whenever possible, the same payment method used by the customer.
Cancellations made outside the established period may result in the charging of penalties indicated in the conditions of the contracted rate.
- Right of withdrawal
In accordance with article 103.l) of Royal Legislative Decree 1/2007, of November 16, the right of withdrawal does not apply to accommodation services for purposes other than housing when the contract specifies a specific date or period of execution.
Therefore, reservations made at Sun & Moon Aparthotel for specific dates will be subject to the cancellation conditions corresponding to the selected rate accepted by the customer during the booking process.
- Procedure to request a cancellation or refund
For any request related to a reservation, cancellation, modification, or eventual refund, the customer may contact Sun & Moon Aparthotel indicating their name and reservation number through:
Email: info@sunmoonaparthotel.com Phone: +34 930 368 796
The establishment will review the request in accordance with the conditions of the contracted rate.
- Shipping and delivery
Not applicable.
Sun & Moon Aparthotel exclusively provides accommodation services and services related to the stay.
No physical products requiring shipment by transport or courier companies are marketed.
Therefore, there are no shipping costs, delivery times, or transport companies associated with reservations made through this website.
The contracted service will take place directly at Sun & Moon Aparthotel during the stay dates selected by the customer in their reservation.
- Reservation confirmation
Once the booking process is completed correctly, the customer will receive a confirmation with the main contracting details.
The customer must verify that the provided data, especially the entry and exit dates and contact information, are correct.
- Establishment hours
Check-in: from 15:00 hours. Check-out: until 11:00 hours.
- Customer service and complaints
For any inquiries, incidents, or complaints related to a reservation or the services provided, the customer can contact:
Sun & Moon Aparthotel
C/ Coronel Sanfeliu, 22
08820 El Prat de Llobregat (Barcelona)
Spain
Phone: +34 930 368 796
Email: info@sunmoonaparthotel.com
- Applicable legislation
These conditions will be governed by current Spanish legislation and, especially, by the applicable regulations on consumers and users and electronic contracting.